Enabling 24/7 HR Assistance Powered by AI

Project Overview

ARIES is an AI-driven chat assistant integrated into the Mineral Platform. It leverages natural language processing to answer Tier 1 (low-complexity) HR compliance questions. Responses provide summarized insights and direct users to relevant tools and resources within the platform.

Role

As the Product Design Lead, I spearheaded the UI design from inception to completion. I translated initial business requirements into design solutions, prototyped and tested concepts, and delivered high-fidelity designs for production.

Objective

Mineral aimed to establish itself as a leader in predictive and personalized HR solutions by harnessing AI technology.

User Pain Points

A dependency on office hours: The HR Assistant provides 24/7 access to HR advice.

A "submit and wait" ticket system: Delivering faster, more personalized answers compared to ticket submissions or manual content searches.

Sifting through a massive amount of content: Leveraging Mineral’s extensive HR knowledge base by training an LLM.

Product Design Challenges

Determining how to integrate the AI assistant within an already feature-rich platform.

Designing for seamless integration without disrupting existing workflows.

Balancing innovation with technical constraints and MVP scope.

Addressing limitations regarding AI model access to platform data and content.

Maintaining trust and human oversight in sensitive HR environments.

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