Customer Support Exercises
Explore hands-on “Customer Support” exercises to sharpen your skills and level up your craft. Want more? Browse all search results
Exercise
Help and documentation
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Add customer support
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Measure user satisfaction
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Place help & feedback options at the bottom
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Why users contact support
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Make the Help page easily scannable
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Provide helpful tooltips
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Keep the feedback form short and simple
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Craft insightful FAQs
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Use simple language
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Add graphics and videos for reference
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Show methods of contact
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Offer options for support
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Provide meaningful labels
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Conclude a support request
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Make the Help button easy to find
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Offering support at the point of error
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Provide efficient support with live chats
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Provide quick help
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Offering chat support from every page
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Make the support page easy to access
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Be specific about the waiting time and the method of communication
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Use recognizable icons
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Meaningful human agency
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Marketing and sales specialists
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The escalation spectrum
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Incorporating customer support insights
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Weak customer support
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Offering support during onboarding
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Human escalation workflows
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Optimizing prompts through A/B testing
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Mapping support technologies
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Support logs
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Extracting value from support logs
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Enabling cross-functional alignment
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Optimize support experiences
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Design effective customer surveys
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