Offering support at the point of error

A good error message identifies the problem, explains the possible causes, and offers a solution. For some issues, that solution can be contacting support. In this case, the contact method depends on the type of error. For example, if a customer can't connect a device to the app, you can link to the F.A.Q. or a helpful article about connecting devices. Alternatively, allow users to talk to a representative. When creating error messages, ask yourself what the next step users can take and how you can make it easier.