Provide helpful tooltips
Instead of always sending users to the Help desk, consider providing tooltips. Use them when helpful information is brief and doesn't require an entire page.
Provide brief and helpful content inside the tooltip. Tooltips are microcontent — short text fragments intended to be self-sufficient. Your copy can be single- or multiple-line long as long as it's relevant and doesn't block related content.[1]
Pro Tip: Keep in mind that a lengthy copy is no longer a 'tip." Analyze your tooltips word-by-word. If something doesn't serve a purpose, cut it out.
