Conclude a support request
Customer feedback is the cornerstone of improving the support provided. It also helps ensure that users complete their tasks successfully.
After providing help, send a follow-up email to ask if the customer's issue has been resolved. For live chat requests, include the chat transcript so that users can review them as needed. Timing is crucial in this matter. Send the email with the feedback form after the customer's issue has been resolved but while the support experience is still fresh in their mind.[1]
Pro Tip: Explain why you're asking for feedback. Users give feedback more readily when they know that it's going to be put to productive use.
