Offering support during onboarding

Offering timely support during onboarding is crucial for ensuring users don’t get stuck or frustrated as they explore your product. Providing easy access to help through features like live chat, tooltips with quick tips, FAQ sections, or in-app support buttons can make a huge difference in the user experience. When users encounter difficulties, having support readily available keeps them moving forward instead of abandoning the onboarding process out of frustration.

Support doesn’t have to be intrusive — simple elements like a persistent "Need help?" button or a well-placed tooltip offering assistance can reassure users that help is available if needed. Notion demonstrates effective support accessibility by clearly highlighting its "Help & feedback" option with a friendly prompt and pointing gesture emoji. The app proactively shows users where to find help while keeping the interface clean and the message concise, ensuring assistance is obvious but not intrusive.