Use simple language

Keep your help content easy to understand by steering clear of technical lingo. Remember, not everyone is tech-savvy and familiar with the specialized terms your team might use daily. Instead, focus on straightforward, essential information that enhances your tooltips without overcomplicating them. Think of it as explaining concepts to a child—aim for clarity and simplicity.

To ensure your language stays simple:

• Use common words that are easy to understand
• Break down complex ideas into basic concepts
• Avoid industry jargon unless it's widely understood
• Keep sentences short and to the point
• Use active verbs in tooltips and guiding microcopy to make actions clear and direct