Keep your feedback form brief and to the point. The simpler it is for users to provide feedback, the more likely they will do so. Statistics show a high inclination towards sharing feedback: 85% after positive experiences and 81% after negative ones.^[1]

Most users prefer giving a quick rating over writing out their thoughts. If you include a space for written feedback, make it optional. Timing is also crucial—don't interrupt users mid-task with feedback requests. The best moment to ask is after a satisfying interaction, like post-booking confirmation or the completion of a lesson.

Remember, not everyone wants to leave feedback at any given moment. So, always ask nicely, steer clear of intrusive pop-ups, and never make feedback compulsory. This respectful approach encourages more genuine and helpful responses.