Human escalation workflows

Sometimes AI systems reach their limits. Human escalation is how we transition from AI to human assistance when needed. Clear triggers should initiate this process: user requests for human help, detection of sensitive topics, repeated user frustration, complex questions, or high-stakes decisions. Good escalation design feels smooth, not abrupt. Users shouldn't have to repeat information they already shared with the AI. The system should preserve conversation history and context during handoff.

When designing human escalation workflows:

• Make it clear when and why escalation is happening
• Set realistic expectations about response timing
• Keep users informed about where they are in the process
• Maintain a consistent tone between AI and human communication
• Use triage systems to prioritize urgent cases

Well-designed escalation presents human support as complementary to AI capabilities, not just a backup for failures. The best systems create a seamless experience where users feel their needs are being met, regardless of whether they're interacting with AI or humans.