Recommended resources

All
Courses
Lessons
Exercises
Assessments
Tutorials

Courses

Information Architecture Course
Course

Information Architecture

Colin Michael Pace
Colin Michael Pace
Learn the basics of organizing, structuring, and labeling content to design clear, user-friendly information systems that enhance usability and navigation.
UX Writing Course
Course

UX Writing

Alesya Dzenga
Alesya Dzenga
Learn to write microcopy that communicates clearly and concisely to improve user experience, build trust, and boost conversions across digital products.
Common Design Patterns Course
Course

Common Design Patterns

Gene Kamenez
Gene Kamenez
Learn design patterns most valued in product development to create intuitive, visually compelling experiences that seamlessly blend form and function.
Churn Busting Course
Course

Churn Busting

Gene Kamenez
Gene Kamenez
Learn strategies to reduce churn and build long-term user relationships, which is crucial for improving retention and driving sustainable business growth.
Psychology Behind Gamified Experiences Course
Course

Psychology Behind Gamified Experiences

Alesya Dzenga
Alesya Dzenga
Learn the fundamentals and key concepts of gamification and discover how to apply game design principles to engage users and drive targeted behavior from them.
Enhancing UX Workflow with AI Course
Course

Enhancing UX Workflow with AI

Colin Michael Pace
Colin Michael Pace
Learn how to integrate AI into UX design to create smarter, more personalized user experiences. Explore tools, trends, and best practices in AI-driven design.
UI Components II Course
Course

UI Components II

Colin Michael Pace
Colin Michael Pace
Learn advanced techniques to design dynamic, scalable interfaces using optimized UI components and streamlined navigation for better user experiences.

Lessons

Psychology of UX Writing Lesson
Lesson

Psychology of UX Writing

Understand how user psychology, UX design, and UX writing work together
Organization Systems Lesson
Lesson

Organization Systems

Explore the various types of IA organization systems and learn where and how to apply them effectively
What is UX Writing? Lesson
Lesson

What is UX Writing?

Discover what UX writing is, its purpose, and how it's used to drive user experience
Tree Testing Lesson
Lesson

Tree Testing

Learn how to conduct effective tree testing sessions that produce actionable findings
How to Introduce Design Thinking in Your Team Lesson
Lesson

How to Introduce Design Thinking in Your Team

Learn how to effectively introduce the design thinking approach to a team for outstanding results
Storytelling in UX Design Lesson
Lesson

Storytelling in UX Design

Learn how to craft compelling narratives, engage users, and design memorable experiences
Content Inventory & Audit Lesson
Lesson

Content Inventory & Audit

Understand the essence of content inventory and audit and explore the best practices for conducting them effectively
8 Design Tips to Reduce Cognitive Load Lesson
Lesson

8 Design Tips to Reduce Cognitive Load

Uncover 8 valuable design tips to reduce cognitive load and create user-friendly interfaces
Taxonomy Lesson
Lesson

Taxonomy

Learn how to apply the backstage structure of taxonomy to improve visible navigation for users
Mapping and Understanding Stakeholders Lesson
Lesson

Mapping and Understanding Stakeholders

Map and analyze stakeholder relationships to create more inclusive government services
Brand Voice in UX Writing Lesson
Lesson

Brand Voice in UX Writing

Learn how to build authenticity and connect with your users through your brand voice and tone
Communication Essentials Lesson
Lesson

Communication Essentials

Master essential communication techniques to connect government services with citizens effectively
UX Writing Strategy Lesson
Lesson

UX Writing Strategy

Learn the best practices for crafting a UX writing strategy that leads to clear and effective copy
Best Practices and Potential Pitfalls of AI Writing Tools Lesson
Lesson

Best Practices and Potential Pitfalls of AI Writing Tools

Understand the strengths and limitations of AI writing tools to produce great content
Labelling System Lesson
Lesson

Labelling System

Discover the types of labels, their role in information architecture, and tips for creating effective labels

Exercises

Exercise

Writing style guidelines

Showcase the most popular filter options upfront
Exercise

Showcase the most popular filter options upfront

Storytelling and UX
Exercise

Storytelling and UX

Select a tool
Exercise

Select a tool

Strategy value
Exercise

Strategy value

Composition
Exercise

Composition

Respect your users
Exercise

Respect your users

Topical schemes
Exercise

Topical schemes

Exercise

The role of animations and transitions in UX storytelling

Word length
Exercise

Word length

Intuitive processes
Exercise

Intuitive processes

Ensure taxonomy maintenance
Exercise

Ensure taxonomy maintenance

End on prepositions
Exercise

End on prepositions

Introduce design thinking step by step
Exercise

Introduce design thinking step by step

Search log analysis
Exercise

Search log analysis

Evaluate time spent
Exercise

Evaluate time spent

Include people from across departments
Exercise

Include people from across departments

When users are neutral
Exercise

When users are neutral

Implementing the hero's journey
Exercise

Implementing the hero's journey

Microcopy in UX storytelling
Exercise

Microcopy in UX storytelling

Evaluation criteria for the audit
Exercise

Evaluation criteria for the audit

Loss aversion
Exercise

Loss aversion

Organization schemes and structures
Exercise

Organization schemes and structures

Remove unnecessary elements
Exercise

Remove unnecessary elements

Hick's Law
Exercise

Hick's Law

Determine the future of problematic content
Exercise

Determine the future of problematic content

Determine the hierarchy
Exercise

Determine the hierarchy

Define content standards
Exercise

Define content standards

Exercise

Situational factors

Hybrid schemes
Exercise

Hybrid schemes

Labels as contextual links
Exercise

Labels as contextual links

Establish concept relationships
Exercise

Establish concept relationships

Communication timing
Exercise

Communication timing

Quantitative tree testing
Exercise

Quantitative tree testing

Сhronological sorting
Exercise

Сhronological sorting

Keep the scope narrow
Exercise

Keep the scope narrow

Voice vs. tone
Exercise

Voice vs. tone

Apply the taxonomy to your content
Exercise

Apply the taxonomy to your content

Common mistakes in task phrasing
Exercise

Common mistakes in task phrasing

What is taxonomy?
Exercise

What is taxonomy?

Hypertext
Exercise

Hypertext

Cultural competency basics
Exercise

Cultural competency basics

Introduce the idea of non-linear process
Exercise

Introduce the idea of non-linear process

Improve your UX & Product skills with interactive courses that actually work

FAQs

What is content strategy?

Content strategy refers to the planning, development, and management of content in a way that aligns with the goals of an organization and meets the needs of its target audience. It involves defining the purpose, voice, tone, and style of the content, as well as identifying the appropriate channels and formats for content delivery. Content strategy encompasses various elements, such as content creation, curation, governance, and measurement, to ensure that content is meaningful, effective, and supports the overall business objectives.


Why is content strategy important for businesses?

Content strategy is essential for businesses for several reasons. Firstly, it helps establish a consistent brand voice and identity. By defining the tone, style, and messaging guidelines, content strategy ensures that all content aligns with the brand's values and resonates with the target audience. Secondly, it improves user engagement and satisfaction. A well-executed content strategy provides users with valuable, relevant, and accessible content that meets their needs, answers their questions, and guides them through their journey. Effective content strategy can build trust, credibility, and loyalty among users. Lastly, content strategy contributes to business goals and objectives. It helps attract and retain customers, supports marketing and sales efforts, enhances search engine visibility, and drives conversions and revenue.


What are some key components of a content strategy?

A comprehensive content strategy typically includes several key components:

  • Audience analysis is crucial to understanding the needs, preferences, and behaviors of the target audience. Conduct research, create user personas, and define user journeys to inform content decisions.
  • Content planning and creation involve identifying content topics, formats, and channels that align with the audience's needs and business goals. Establish a content calendar, develop a content creation process, and ensure a consistent flow of relevant content.
  • Content governance addresses the management and organization of content. Define roles and responsibilities, establish editorial guidelines, and implement workflows to ensure quality and consistency.
  • Content distribution and promotion strategies are important to reach and engage the target audience. Determine the appropriate channels, such as websites, social media, or email marketing, and develop strategies for content amplification.
  • Content measurement and analysis involve monitoring key performance indicators, analyzing user feedback and behavior, and making data-driven decisions to continuously improve the content strategy and achieve desired outcomes.
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