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User interviews
Exercise

User interviews

Take notes for user interviews
Exercise

Take notes for user interviews

Define the problem
Exercise

Define the problem

Compose questions for user interviews
Exercise

Compose questions for user interviews

Build empathy maps
Exercise

Build empathy maps

Gather feedback during testing phases
Exercise

Gather feedback during testing phases

Analyzing and gaining insights from user interviews
Exercise

Analyzing and gaining insights from user interviews

Analyze user behaviors through user interviews
Exercise

Analyze user behaviors through user interviews

Observe user behaviors in context
Exercise

Observe user behaviors in context

Utilize field studies
Exercise

Utilize field studies

Create personas
Exercise

Create personas

Use storytelling to connect with users
Exercise

Use storytelling to connect with users

Exercise

Get customer-facing teams to help with recruiting

Exercise

Ask about specific past experience

Prerequisites to an OST
Exercise

Prerequisites to an OST

Exercise

The participants of customer interviews

Exercise

Interview your customer advisory board

It matters what you ask
Exercise

It matters what you ask

Avoid general questions
Exercise

Avoid general questions

What isn’t a customer interview?
Exercise

What isn’t a customer interview?

Assign team members to conduct interviews
Exercise

Assign team members to conduct interviews

Exercise

Making customer interviewing a habit

Why people decline interview requests
Exercise

Why people decline interview requests

Exercise

Talk to customers while they’re using your product/service

Exercise

Implementing customer interviews

Exercise

What are customer interviews?

Effective user interviews
Exercise

Effective user interviews

Role-playing prompts
Exercise

Role-playing prompts

Exercise

Pain point synthesis

Exercise

Open-ended questioning

Exercise

Interview question generation

Survey design assistance
Exercise

Survey design assistance

Exercise

Empathy interviewing

Exercise

Question strategy development

Exercise

Documentation techniques

Exercise

Customer interviews

Exercise

Group feedback dynamics

Exercise

Insight prioritization

Exercise

Virtual listening skills

Exercise

Silent moment techniques

Exercise

Leveraging user interviews for discovery

Exercise

Interest analysis methods

Exercise

Feedback systems

Exercise

Quote extraction and themes

Craft effective interview questions
Exercise

Craft effective interview questions

How to be a fly on the wall in sales calls
Exercise

How to be a fly on the wall in sales calls

Exercise

Conducting win/loss interviews

Exercise

Automated scheduling for effortless user interviews

Exercise

From insights to hypotheses

Understanding user needs alignment
Exercise

Understanding user needs alignment