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Experience map
Exercise

Experience map

User flow diagram
Exercise

User flow diagram

Customer journey map
Exercise

Customer journey map

Empathy map
Exercise

Empathy map

Mind map
Exercise

Mind map

Site Map
Exercise

Site Map

Wireflow creation process
Exercise

Wireflow creation process

Task flow
Exercise

Task flow

Flowchart
Exercise

Flowchart

User flows
Exercise

User flows

Wireflow
Exercise

Wireflow

Wireflow organization and usage
Exercise

Wireflow organization and usage

Exercise

Initial evaluation of an app Idea

Simplified wireflow
Exercise

Simplified wireflow

Determine key performance indicators
Exercise

Determine key performance indicators

Set clear app’s goals
Exercise

Set clear app’s goals

Start with user flows
Exercise

Start with user flows

Facilitate a brainstorming session
Exercise

Facilitate a brainstorming session

User card
Exercise

User card

Create user flows
Exercise

Create user flows

Start planning features
Exercise

Start planning features

Exercise

Identify the app’s target audience

Collaborate with developers early
Exercise

Collaborate with developers early

Test your wireframes
Exercise

Test your wireframes

Translation
Exercise

Translation

Sweep path (path extrusion)
Exercise

Sweep path (path extrusion)

UV mapping
Exercise

UV mapping

Structure the opportunity space
Exercise

Structure the opportunity space

Vector paths with two or more endpoints
Exercise

Vector paths with two or more endpoints

What is a gamification framework?
Exercise

What is a gamification framework?

The flow theory
Exercise

The flow theory

Obstruction
Exercise

Obstruction

Achievable task
Exercise

Achievable task

Exercise

Best timing for mapping opportunity space

User flow analysis
Exercise

User flow analysis

Motivation and flow theory
Exercise

Motivation and flow theory

Waze - navigation & live traffic
Exercise

Waze - navigation & live traffic

Control over actions
Exercise

Control over actions

Effortless involvement
Exercise

Effortless involvement

Strava - tracking physical activity
Exercise

Strava - tracking physical activity

Why indicate current location?
Exercise

Why indicate current location?

Journey mapping
Exercise

Journey mapping

Deep linking
Exercise

Deep linking

Implementing the Hook model - trigger and action
Exercise

Implementing the Hook model - trigger and action

User control and empowerment
Exercise

User control and empowerment

Understanding the basics of customer journey mapping
Exercise

Understanding the basics of customer journey mapping

Exercise

Creating journey maps for different user segments

Mapping the onboarding experience for new users
Exercise

Mapping the onboarding experience for new users

Exercise

Building the business case

Connecting digital and physical touchpoints
Exercise

Connecting digital and physical touchpoints