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User flow diagram
Exercise

User flow diagram

Customer journey map
Exercise

Customer journey map

Storyboard
Exercise

Storyboard

User flows
Exercise

User flows

Start with user flows
Exercise

Start with user flows

Start with user flows
Exercise

Start with user flows

Create user flows
Exercise

Create user flows

User flow analysis
Exercise

User flow analysis

Acquisition funnel
Exercise

Acquisition funnel

Journey mapping
Exercise

Journey mapping

Customer journey mapping
Exercise

Customer journey mapping

Collaborative training workflows
Exercise

Collaborative training workflows

User journeys
Exercise

User journeys

User flows and task flows
Exercise

User flows and task flows

Exercise

Current-state maps

Exercise

Organize journeys and sub-journeys

User story generation
Exercise

User story generation

Exercise

User journey narratives

Exercise

Service flow testing

Organizing journey stages
Exercise

Organizing journey stages

Exercise

Uncovering hidden friction points

Future state maps
Exercise

Future state maps

Customizing layers for personas
Exercise

Customizing layers for personas

Mapping emotional journeys
Exercise

Mapping emotional journeys

Exercise

Building service user actions

What is customer journey mapping?
Exercise

What is customer journey mapping?

Exercise

Journey mapping for business growth

Exercise

Waterfall workflow example

Step-by-step instructions
Exercise

Step-by-step instructions

The emotions layer
Exercise

The emotions layer

Mapping user expertise levels
Exercise

Mapping user expertise levels

Customer journey map
Exercise

Customer journey map

Exercise

Create governance structures

The actions layer
Exercise

The actions layer

Map initiatives to funnel stages
Exercise

Map initiatives to funnel stages

Onboarding
Exercise

Onboarding

Creating smooth manual takeover experiences
Exercise

Creating smooth manual takeover experiences

Exercise

Funnel analysis basics

Designing clear map layouts
Exercise

Designing clear map layouts