Empathy Maps Exercises
Explore hands-on “Empathy Maps” exercises to sharpen your skills and level up your craft. Want more? Browse all search results
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Customer journey map
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Empathy map
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Site Map
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Other empathy map formats
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The 5-step process to create an empathy map
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Empathy mapping
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Why empathy maps are important
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The four quadrants
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What is an empathy map?
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When to create empathy maps
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Thinks
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Says
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Does
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Feels
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Empathy mapping
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Empathy maps for better user understanding
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Research techniques for uncovering mental models
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Feedback systems for mental model calibration
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Journey mapping
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Choosing maps for product development
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Connecting digital and physical touchpoints
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Matching map types to business objectives
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Pain point synthesis
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Tone mapping
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When to create customer journey maps
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Current-state maps
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Experience map
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Heatmap analysis and user behavior patterns
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Selecting relevant layers
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Creating empathy maps
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Future state maps
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Journey mapping methods
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Who should be involved
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Define mapping architecture
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What is customer journey mapping?
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Visual facilitation tools
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Identify strategic misalignments
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Selecting appropriate tools
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Uncovering hidden friction points
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Journey mapping for business growth
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Customer journey map
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Customizing layers for personas
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Mapping emotional journeys
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Empathy interviewing
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Interpreting Kano survey results
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Managing emotional awareness
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Surface hidden opportunities
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Bridging research, design, and strategy
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Find emotional friction points
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