Chatbot Exercises
Explore hands-on “Chatbot” exercises to sharpen your skills and level up your craft. Want more? Browse all search results
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Tone mapping
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Set the right tone
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When users are upset
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Creating guidelines for using the brand voice
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Grammar and syntax
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When users are pleased
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Voice vs. tone
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When users are neutral
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Word length
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What is brand voice?
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Microcopy patterns for labels
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Microcopy patterns for placeholders
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Adding character
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Microcopy patterns for errors and alerts
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What are patterns?
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Summarize and analyze content with AI
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Microcopy patterns for forms
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Use content mockups
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Don’t forget the hidden text
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Make your microcopy reusable
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Microcopy patterns for tooltips
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Microcopy patterns for buttons
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Microcopy patterns for notifications
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Microcopy patterns for push notifications
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Include background information
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Document as you go
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Use plenty of examples
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Define your style and brand voice
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Document feedback and key decisions
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Chatbots and conversational agents
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Make documentation easily accessible
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Avoid over-reliance on AI for critical communication
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Personalization at scale through AI
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Setting realistic AI expectations
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Meaningful human agency
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Recognizing good vs poor prompts
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Conversation design patterns for AI interfaces
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Building continuous learning loops
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Leveraging AI and machine learning for advanced personalization
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Instruction-based AI customization
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Keeping track of conversation history
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Writing error handling prompts
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Crafting AI personality and voice guidelines
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Reinforcement Learning from Human Feedback
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Managing user expectations in chat interactions
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Understanding black box AI and its alternatives
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Pattern recognition opportunities
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Identifying AI bias in generated outputs
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White box AI as an alternative
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