It’s easy to think of UX writing as writing all the prominent texts like headlines and CTAs that lead to desirable user actions. Sure, UX writing includes that too, but it also involves writing small and hidden copy, such as error messages, and confirmation messages buried deep within the product.

These often-overlooked elements of UX writing may look insignificant at first glance, but they are immensely powerful, to the extent that they can make or break the user experience. Naturally, they must be included in the documentation process. The best way to make sure that you do not skip over them is to build a content inventory or make use of an existing one.