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Document feedback and key decisions

Document feedback and key decisions

Feedback is essential to every process and this is not any different for UX writing either. But the important thing to ask yourself is: where this feedback is coming from and what is it based on, simply because it is impossible to act on every suggestion that you receive.

The rule of thumb is that if it comes from a user or key decision-maker based on actual experience or user research, it may be feedback that is worth exploring. In case you decide to act on any feedback, make sure that you document the feedback verbatim, who it came from, and the data that it was based on so that your decisions make complete sense to you and your team at all times.

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