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User research
Exercise

User research

How to approach user research
Exercise

How to approach user research

Empathy in user research
Exercise

Empathy in user research

SUS scores
Exercise

SUS scores

Reasons to invest in UX research
Exercise

Reasons to invest in UX research

Web analytics
Exercise

Web analytics

Tree testing
Exercise

Tree testing

Desirability studies
Exercise

Desirability studies

What user research doesn’t do
Exercise

What user research doesn’t do

Usability benchmarking
Exercise

Usability benchmarking

Consequences of not doing UX research
Exercise

Consequences of not doing UX research

What is UX research?
Exercise

What is UX research?

Surveys
Exercise

Surveys

A/B and multivariate testing
Exercise

A/B and multivariate testing

Eye tracking
Exercise

Eye tracking

Figuring out the right questions to ask
Exercise

Figuring out the right questions to ask

Question order bias
Exercise

Question order bias

Providing incentives
Exercise

Providing incentives

Open questions for qualitative data
Exercise

Open questions for qualitative data

Unbalanced survey scales
Exercise

Unbalanced survey scales

Survey length
Exercise

Survey length

Sampling bias
Exercise

Sampling bias

Avoid bias
Exercise

Avoid bias

Avoid leading questions
Exercise

Avoid leading questions

Closed questions for quantitative data
Exercise

Closed questions for quantitative data

Ask one question at a time
Exercise

Ask one question at a time

Understand your goals
Exercise

Understand your goals

3D scanning
Exercise

3D scanning

Why surveys are useful
Exercise

Why surveys are useful

Quantitative tree testing
Exercise

Quantitative tree testing

Analyze final destinations
Exercise

Analyze final destinations

Analyze first clicks
Exercise

Analyze first clicks

Evaluate time spent
Exercise

Evaluate time spent

Exercise

User properties

Exercise

Advanced event parameters

Exercise

Basic event tracking

Exercise

Custom dimensions

Exercise

Campaign tracking

Exercise

Session tracking

Exercise

User identification methods

Data sampling
Exercise

Data sampling

Exercise

Cross-device tracking

Exercise

Result communication

Exercise

User research methods

Exercise

Types of customer feedback

User surveys
Exercise

User surveys

Exercise

Measure meaningfully

Combine qualitative and quantitative insights
Exercise

Combine qualitative and quantitative insights

Exercise

Create a questioning framework

Exercise

Collecting quantitative data through analytics