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Support processes
Exercise

Support processes

The 6 steps of behavior change
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The 6 steps of behavior change

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Problem framing

Validate the problem
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Validate the problem

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Choosing a target opportunity

Kaizen approach
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Kaizen approach

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The 5 whys analysis

DMAIC methodology
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DMAIC methodology

Lean problem solving
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Lean problem solving

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Signs a problem needs AI solutions

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What’s a solution?

Use color coding for your OST
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Use color coding for your OST

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Handling disagreements

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Assess risks

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Accountability

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Open feedback systems

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Continuous improvement

Moving from subjective to objective
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Moving from subjective to objective

Historical design cases
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Historical design cases

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Managing output variability

Approval processes
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Approval processes

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Testing variations systematically

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Change management protocols

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Interest-based resolution

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Measure meaningfully

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Link insights to objectives

Go from what to why to what next
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Go from what to why to what next

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Designing response protocols

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Setting clear audit objectives

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Bias recognition

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Self-reflective prompting methods

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Guiding others to better data questions

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Implementing winning strategies

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Fostering a culture of continuous improvement

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De-escalation

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Bottleneck identification

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Interview question generation

Create actionable recommendations
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Create actionable recommendations

Anatomy of a problem statement
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Anatomy of a problem statement

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Ask questions that build on answers

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Building iterative refinement loops

Clear instructions matter
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Clear instructions matter

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Recognizing problems worth solving

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Constraint-based creativity

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Highlight friction

Challenging thinking with the worst possible idea
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Challenging thinking with the worst possible idea

Specificity drives quality
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Specificity drives quality

Challenge assumptions in data
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Challenge assumptions in data

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Identify redesign opportunities

The opportunities layer
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The opportunities layer