Value assessment

Government projects must show they're worth the investment. For example, if your team redesigns a permit application process, you need to prove the new system works better than the old one.

Key assessment areas include:

• Service improvements: This measures how services got better. If a form took 30 minutes to complete before and now takes 10, that's clear improvement.
• Cost benefits: This shows money saved or better spent. Like when digital forms reduce paper processing costs by 40%.
• Time savings: This measures reduced work hours. For instance, when automated checks cut staff review time from days to hours.
• Quality gains: This shows how service quality improved. Such as reducing error rates in applications from 30% to 5%.

Compare results to original goals. If you promised a faster permit process, show exactly how much faster it became.

Document both expected and unexpected benefits. Sometimes improving one service creates surprise benefits in connected services.