Experience Mapping Exercises
Explore hands-on “Experience Mapping” exercises to sharpen your skills and level up your craft. Want more? Browse all search results
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Service blueprint
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Experience map
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Customer journey map
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Empathy map
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Site Map
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Automation vs. AI-powered experiences
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Service blueprint
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Choosing maps for product development
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User flows and task flows
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Experience map
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Building the business case
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Journey mapping
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Connecting digital and physical touchpoints
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Matching map types to business objectives
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Pain point synthesis
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Tone mapping
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Understanding the peak-end rule
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When to create customer journey maps
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Current-state maps
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Mapping the onboarding experience for new users
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User expectation mapping
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Define mapping architecture
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Create sprint-ready insights
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Selecting relevant layers
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Establish feedback loops
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Measuring journey mapping ROI
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What is customer journey mapping?
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User journeys
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The pain points layer
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Connect touchpoints to KPIs
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Implementing the Hook model - variable reward and investment
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User journey narratives
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Stakeholder mapping
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Define purpose and set objectives
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Customer journey mapping
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The impact/effort matrix
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Bridging research, design, and strategy
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Future state maps
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Service blueprints
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Customizing layers for personas
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Journey mapping methods
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Recognize strategic opportunities
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Establish naming conventions
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Identifying the illusion of certainty in planning
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Online reviews and feedback
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Identify strategic misalignments
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Build data-driven mapping systems
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Measure delivery impact
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Mapping user expertise levels
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