Customer Journey Mapping Exercises
Explore hands-on “Customer Journey Mapping” exercises to sharpen your skills and level up your craft. Want more? Browse all search results
Exercise
Service blueprint
Exercise
Experience map
Exercise
Customer journey map
Exercise
Empathy map
Exercise
Storyboard
Exercise
Create your states
Exercise
Key activities
Exercise
Channels
Exercise
Customer relationships
Exercise
Use visual mapping
Exercise
The primary lines
Exercise
Customer lifetime value (CLTV)
Exercise
Structure the opportunity space
Exercise
Key resources
Exercise
Best timing for mapping opportunity space
Exercise
Churn and customer feedback loops
Exercise
Journey mapping
Exercise
Identifying key touchpoints in the user lifecycle
Exercise
Integrating feedback loops into the customer journey
Exercise
Understanding the basics of customer journey mapping
Exercise
Measuring the impact of journey map improvements
Exercise
Creating journey maps for different user segments
Exercise
Visualizing the path to user activation and engagement
Exercise
Mapping the onboarding experience for new users
Exercise
Building the business case
Exercise
Service blueprint
Exercise
Connecting digital and physical touchpoints
Exercise
Matching map types to business objectives
Exercise
User journeys
Exercise
Recognizing churn risk indicators in journey maps
Exercise
Choosing maps for product development
Exercise
Stakeholder mapping
Exercise
Analyzing emotional highs and lows in the journey
Exercise
User flows and task flows
Exercise
Customer journey mapping
Exercise
The Kano model
Exercise
Experience map
Exercise
Building layer hierarchy
Exercise
Create sprint-ready insights
Exercise
Identifying friction points in the customer journey
Exercise
Leveraging journey maps for personalization strategies
Exercise
The pain points layer
Exercise
Connect touchpoints to KPIs
Exercise
When to create customer journey maps
Exercise
Build data-driven mapping systems
Exercise
Factor in your UX goals
Exercise
Current-state maps
Exercise
The touchpoints layer
Exercise
Navigation patterns
Exercise