The primary lines

Components on any service blueprint are connected through different types of lines. They include:

• Line of interaction that depicts the interaction between customers and the service-providing organization
• Line of visibility that separates frontstage and backstage actions and processes
• Line of internal interaction that separates contact employees who interact directly with customers from employees who don’t
• Custom perspective lines that show specific information related to the project being worked on. These lines could include things like interactions with external partners and organizations