user centric reset password flow

Forgetting passwords is a common phenomenon.

We visit a lot of websites in a day, and mostly, we save our passwords to the browser or use social media logins. But things change when we try to log in to a website through a new device or purchase something from an e-commerce website. In that scenario, we require our password. It becomes very annoying when you forget the password, especially when you can't find the reset password option. In fact, 75% of online customers won't complete their purchase if they fail to recover a password while checking out.

Therefore, I designed a reset password flow that keeps the user in mind.

Firstly, users have the right to make mistakes. Keeping that in mind, I placed the reset link close to the password field, which basically gives users an option to recover their password.

Instead of using technical jargon, the next screen will ask for an email address. It will also tell users that this email address is needed to send them a recovery link, which will help them set a new password. This informative approach will help users feel comfortable sharing their email address.

After that, the system will automatically send an email with the reset password link. After tapping on the "Reset Password" link, users will see another input field asking for a new password. This field will be accompanied by a secure guideline that informs users that their password needs to be at least 7 characters long and contain at least one number. The system will also show users their current password strength as they are typing their password.

Finally, the system will display a modal window congratulating users that their password has been reset successfully. It will then prompt them to return to the homepage and try signing in again with their new password.

In conclusion, this is an easy, intuitive, and straightforward way to guide users through resetting their password.