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User research
Exercise

User research

User testing
Exercise

User testing

User interviews
Exercise

User interviews

Heuristic evaluation
Exercise

Heuristic evaluation

How many participants do you need?
Exercise

How many participants do you need?

User interviews
Exercise

User interviews

Contextual inquiry
Exercise

Contextual inquiry

Card sorting
Exercise

Card sorting

Other empathy map formats
Exercise

Other empathy map formats

Cultural probes & diary studies
Exercise

Cultural probes & diary studies

Competitor analysis
Exercise

Competitor analysis

Ethnography
Exercise

Ethnography

In-depth interviews
Exercise

In-depth interviews

Surveys
Exercise

Surveys

Content audits
Exercise

Content audits

Debriefing users
Exercise

Debriefing users

Use affinity mapping
Exercise

Use affinity mapping

How personas fit into the design process
Exercise

How personas fit into the design process

What are experience maps?
Exercise

What are experience maps?

Prepare your research questions
Exercise

Prepare your research questions

Analyze card sorting data
Exercise

Analyze card sorting data

Usability testing
Exercise

Usability testing

Do a thematic analysis
Exercise

Do a thematic analysis

Participatory design
Exercise

Participatory design

Mapping the competition
Exercise

Mapping the competition

Four seconds of silence
Exercise

Four seconds of silence

What is a service blueprint
Exercise

What is a service blueprint

High-level maps
Exercise

High-level maps

Phases
Exercise

Phases

Jobs to be done
Exercise

Jobs to be done

Specific users, scenarios, and goals
Exercise

Specific users, scenarios, and goals

Limit the number of personas you use
Exercise

Limit the number of personas you use

Open vs closed card sorting
Exercise

Open vs closed card sorting

Purpose of card sorting
Exercise

Purpose of card sorting

What are user journey maps?
Exercise

What are user journey maps?

UX personas vs marketing personas
Exercise

UX personas vs marketing personas

The 5-step process to create an empathy map
Exercise

The 5-step process to create an empathy map

User mental models
Exercise

User mental models

Hypothesis vs research
Exercise

Hypothesis vs research

What to include in a persona
Exercise

What to include in a persona

Defining user stages
Exercise

Defining user stages

Moderated vs unmoderated card sorting
Exercise

Moderated vs unmoderated card sorting

Identify patterns to create your personas
Exercise

Identify patterns to create your personas

Set the stage and build rapport
Exercise

Set the stage and build rapport

Current vs future
Exercise

Current vs future

Users sort topics
Exercise

Users sort topics

List your cards
Exercise

List your cards

Purpose of a discussion guide
Exercise

Purpose of a discussion guide

Why empathy maps are important
Exercise

Why empathy maps are important

The purpose of personas
Exercise

The purpose of personas