Debriefing users
Once users have finished sorting cards, debrief users about their experience.
Some questions you may want to ask are:
- Which cards were the most difficult to categorize?
- Which cards might belong to several groups?
- Why have they left a few cards unsorted?
The debrief session may help you understand users' mental models and the rationale behind their decisions. Asking users to think aloud during the card sorting session is another way of getting into users’ minds. The only concern is that subconsciously, people may want to please you with their answers. To avoid such biases, watch your body language and avoid showing any emotions while participants talk.
Pro Tip: Avoid asking leading questions or judging their performance.