Transit Cairo — Digital Mobility Redefined

Transit Cairo is a mobile-first digital ticketing experience designed to reduce congestion and improve daily commuting across Cairo’s metro system. The project reimagines how passengers purchase, manage, and access metro tickets by replacing physical queues and paper tickets with a fast, QR-based mobile flow.

The goal was to simplify ticket access, improve passenger flow at stations, and reduce operational strain during peak hours.

Problem

Daily metro riders experience:

• Long waiting times at ticket booths, especially during rush hours
• Heavy reliance on paper tickets, leading to waste and delays
• Slow entry processes that increase congestion at station gates
• Limited clarity around metro lines and routes even its prices for quick decision-making

These issues negatively affect both commuter experience and station workflow efficiency.

Solution

Transit Cairo introduces a digital wallet and QR ticketing system that enables users to:

• Explore metro lines through a clear, structured interface
• Generate metro tickets instantly based on selected routes
• Scan QR codes at station gates for faster entry
• Add balance and manage payments digitally

The flow is designed to minimize steps, reduce cognitive load, and support high-frequency daily use.

Key Features

• Route and line selection for accurate ticketing
• QR-based metro ticket generation
• Digital wallet with balance tracking
• Time-limited digital tickets for controlled access
• Optimized dark UI for underground environments

Impact & UX Outcomes (Estimated)

Based on flow efficiency and comparable digital transit systems:

• ~45–60% reduction in average waiting time at ticket counters
• ~35–50% decrease in paper ticket usage, supporting sustainability goals
• ~30% faster station entry using QR scanning compared to manual ticket checks
• Higher peak-hour throughput, reducing congestion at gates and platforms
• Improved user satisfaction through clear routes, balance visibility, and instant access