Service Design Exercises
Explore hands-on “Service Design” exercises to sharpen your skills and level up your craft. Want more? Browse all search results

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Desirability

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Service blueprint

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Double Diamond

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Help and documentation

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Product design

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Design thinking

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Self-service kiosks

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What is the Business Model Canvas

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Other empathy map formats

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Components of service design

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SCAMPER

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How personas fit into the design process

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What are experience maps?

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Core service values

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Mapping the competition

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Use the DVF Framework

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Service design

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Six Thinking Hats

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Types of qualitative data analysis

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What is a service blueprint

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High-level maps

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Phases

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Jobs to be done

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Research objectives

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Specific users, scenarios, and goals

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Value proposition

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Ethical considerations in service design

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Limit the number of personas you use

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Holistic

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Jobs to be done (JTBD) definition

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What are user journey maps?

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What do service designers do?

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What is service design?

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Design thinking in service design

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UX personas vs marketing personas

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The 5-step process to create an empathy map

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Jobs to be done (JTBD) focus on outcomes

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Hypothesis vs research

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What to include in a persona

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Defining user stages

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Services vs products

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Ideation

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Identify patterns to create your personas

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4 fields of implementation

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Current vs future

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Empathy mapping

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Why empathy maps are important

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The purpose of personas

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Octopus clustering

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