Service design implementation can be understood through 4 interconnected fields that help ensure a successful transition from design to execution. These include:

• Service operations: These are operations that focus on the day-to-day management and delivery of the service. This includes the necessary processes and policies to ensure the service functions smoothly and meets the needs of users. It involves aspects such as service management, problem management, and continuous improvement.
• People and organizational change: This field addresses the human side of implementation, including change management, communication, training, and support. Organizations can ease the transition by creating a supportive environment, providing the necessary resources, and ensuring that employees are equipped to deliver the new service effectively.
• Technology and systems: The technology and systems field deals with the implementation of the technical infrastructure required to support the service. This includes hardware, software, networks, and their integration with existing systems. It also ensures the technology is scalable, secure, and reliable.
• Physical environment and touchpoints: This includes the tangible aspects of service delivery, such as the design and layout of spaces, signage, equipment, and other physical components contributing to the user experience. It covers the design implementation of the interaction points between the service and its users, including digital interfaces, printed materials, and face-to-face interactions.