MalishaEdu Counselor Workspace

Context

MalishaEdu is a student consultancy management platform used by counselors and branch teams to manage leads, applications, documents, and daily tasks. This dashboard is designed for partners and counselors who need to make fast decisions while handling multiple students at once.

Users

• Branch Managers
• Counselors / Agents

Problems

• Counselors struggle to prioritize work across leads, applications, and documents
• Important follow-ups and approvals often get delayed
• Existing dashboards show numbers but don’t clearly guide next actions

Design Approach

• Focused on action over reporting
• Surfaced critical issues early using a “Needs Attention” section
• Used stage-based progress instead of abstract percentages
• Kept the interface calm and scannable to reduce cognitive load

Key Decisions

• Introduced attention indicators for idle leads, pending documents, and stuck applications
• Made KPIs contextual with meaningful subtext and clear CTAs
• Designed task and lead cards to support quick decision-making, not deep analysis

Outcome

The dashboard helps counselors instantly understand what needs action, prioritize work efficiently, and move students faster through the application pipeline.