User Actions Lessons

Learn the basics of writing helpful and effective UX copy for users

Learn how to build dynamic activity feeds

Understand the most common motor disabilities and learn how to design products that work for all users

Learn the different types of UI cards and where to use them

Explore the best practices to follow when designing an interactive comments section

Discover how to organize information, guide user actions, and optimize the overall usability of an interface with UI chips

Learns the dos and don'ts of writing messages encouraging users to take action

Discover the shortcomings of AI in user research and how to avoid them

Determine when AI should take over tasks completely versus when it should enhance human capabilities.

Master the principles of matching user expectations with system behavior while maintaining a sense of user agency and control.

Create comprehensive visualizations of citizen experiences and government service delivery using journey maps and service blueprints

Design AI systems that balance automation with meaningful user control and customization options.