Expensya Accessible signup form

How I Approached the Redesign — Simple Explanation

When I started reviewing the signup process, my main goal was to make the form easy, clear, and comfortable for everyone to use — including people with disabilities.

To do that, I looked at every step of the signup flow and asked myself:

• “Is this step clear?”
• “Is this easy to understand?”
• “Does anything feel unnecessary?”
• “Could someone get confused here?”
• “Would this be hard to use for someone with low vision, cognitive difficulty, or someone using a keyboard only?”

Based on these questions, here is the logic behind each improvement I made.

1. Cookie Popup: Make the Flow Smooth

I noticed the cookie notice only appears after the user clicks “Sign Up.”

This breaks the natural flow.

My logic:

If something interrupts the user while they’re trying to sign up, it adds stress.

It should appear earlier so the user can focus on the signup form when they're ready.

2. Email Field: Stop Showing Errors Too Early

When I typed an email, deleted it, and the field instantly showed an error, it didn’t feel right.

My logic:

Users shouldn’t see an error when they didn’t do anything wrong.

An empty field is not a mistake.

Show the error only when the user actually tries to continue or when they type something clearly incorrect.

This makes the form calmer and less stressful.

3. Focus States: Make Inputs Easier to See

The focus color didn’t match the input border, which made it harder to see when the field was selected.

My logic:

Some people navigate forms using only the keyboard.

If the focus highlight isn’t clear, they don’t know where they are on the page.

So I fixed the contrast and made the focus state clearly visible and consistent.

4. Too Many Fields: Reduce Unnecessary Work

The form asked for first name and last name separately, and honestly, this felt like extra work.

My logic:

If the system doesn’t truly need both fields separately, they can be combined.

Fewer fields = faster, easier, and less tiring for users.

5. Password Field: Make Rules Clear & Fix the Eye Icon

The password instructions were not clear. It said “small character,” but that can mean many things.

Also, the eye icon that shows/hides the password worked in the opposite way than expected.

My logic:

People rely on familiar patterns.

When the icon behaves differently, the experience becomes confusing.

And unclear instructions make it harder to create a password correctly.

So I made the rules crystal clear and aligned the eye icon with standard behavior.

6. Country + Currency: Combine What Belongs Together

Country and currency were in two separate fields even though they depend on each other.

My logic:

If currency is based on country, don’t make the user choose twice.

This reduces confusion and speeds up the process.

7. “Tenant Name”: Replace Confusing Words

The label “Tenant Name” felt unclear. Most users won’t understand what this means.

My logic:

Labels must be instantly understood.

If users hesitate, the label is not doing its job.

I suggested replacing it with a clearer term like “Company Name.”

8. Phone Number: Add a Format Example

The phone field gave no example of how to write the number.

My logic:

People need to know the expected format — especially if the form requires country code.

Examples reduce errors and save time.

Overall Logic Behind My Design Decisions

Across the whole redesign, I followed three simple principles:

1. Make it predictable

Users should always know what’s going to happen next.

No surprises. No sudden errors. No unexpected popups.

2. Make it understandable

Clear labels, simple instructions, helpful hints.

If something feels confusing, it needs improvement.

3. Make it easy

Less typing, fewer steps, better visibility, and smoother flow.

The form should feel light and effortless.