Co-Working Service CJM
Customer Journey Map for Jane, CEO of a FinTech Company
1. Awareness: Jane identifies the need for a flexible workspace that supports both remote and on-site work.
2. Consideration: She explores various coworking options, reads reviews, and schedules visits to coworking spaces.
3. Onboarding: She attends an orientation session, sets up her workspace, and familiarizes herself with the amenities.
5. Engagement: Jane uses the service regularly.
6. Loyalty: She is impressed with the service and recommends her colleagues and friends.
8 Claps
Average 4.0 by 2 people
You might also like
Project
Sneak
I designed a responsive desktop checkout page for Sneak, a modern sneaker e-commerce platform. The design focuses on reducing cart abandonme
Project
Heuristic Evaluation - Booking.com
OverviewI examined Booking.com's desktop web site to find usability problems that could affect the hotel booking experience. Using Nielsen's
Project
User persona for TikTok
RationalePlatform & DevicePlatform: TikTok Device: Android Market: Brasil. Project PreparationThe project began with the systematic organiz
Project
Empathy Map - Revolut
OverviewI analysed Revolut's mobile app platform to understand user pain points and create actionable insights for improving the digital ban
![UNIVERSALTAXPROFESSIONALS WEBSITE REVAMP [ Informational Website ]](https://users-content.uxcel.com/451aa544-1b86-419f-9120-5a6ac83f023f/briefs/universaltaxprofessionals-website-revamp-informational-website-thubmnail-8090-1756604786988.jpeg)
Project
UNIVERSALTAXPROFESSIONALS WEBSITE REVAMP [ Informational Website ]
Universal Tax Professionals (often abbreviated as UTP) is a U.S.-based tax and accounting firm that specializes in assisting American citize
Project
Satori Reader-Dark & Light Mode Empty State Pages
Satori Reader is a reading focused learning app for intermediate Japanese learners, despite their many offerings and huge library their bran
User Research Courses
Course
Introduction to Product Management
Learn how to turn nascent ideas into successful products using proven product management frameworks, clear processes, practical strategies, and best practices.
Course
Building Agile Teams
Learn agile mindsets and practices to build collaborative product and UX teams that efficiently deliver high-quality designs, solutions, and exceptional value.
Course
Introduction to Customer Journey Mapping
Learn how to transform user insights into strategic experience improvements through systematic customer journey visualization