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Co-Working Service CJM

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Varis Gikonyo Mwaniki
Co-Working Service CJM
Open full project

Customer Journey Map for Jane, CEO of a FinTech Company

1. Awareness: Jane identifies the need for a flexible workspace that supports both remote and on-site work.

2. Consideration: She explores various coworking options, reads reviews, and schedules visits to coworking spaces.

3. Onboarding: She attends an orientation session, sets up her workspace, and familiarizes herself with the amenities.

5. Engagement: Jane uses the service regularly.

6. Loyalty: She is impressed with the service and recommends her colleagues and friends.

Tools used

Figma

From brief

Create a Customer Journey Map

Create a Customer Journey Map

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Reviews

2 reviews

Iryna Stetsenko-Yershova

Iryna Stetsenko-Yershova

Mentor
Product Designer 211 reviews

Hello Varis, excellent work on this co-working service customer journey map! The map is comprehensive and well-organized, clearly tracking Jane's journey from awareness through loyalty. The visual presentation is clean and professional, with clear journey steps, user actions, touchpoints, and opportunities identified. Great job mapping the entire user experience!

4 months ago
Sidra Waseem

Sidra Waseem

UX/UI Designer 11 reviews

Very thorough and well defined!

1 year ago
13 Claps
Average 4.3 by 3 people
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