Car Rental - Structured Contact Form

I noticed that you provided a link to the full case study in the "open full project", which I initially missed because I only saw the link to the web app at the bottom of the description, please provide both.

You've done a great job structuring this case study. I can see how much thought you put into each part of the design process, from identifying the key pain points to developing a clear and efficient solution.

Your role as the product designer and user researcher really comes across, whether it was gathering insights from CX tickets and interviews or designing the contact flow itself. The visual representation of your design process, especially the information architecture and the step-by-step iOS flow, makes everything easy to understand. Also great to see that you provided the key insights here in the description, it motivated me to open the in-depth case study.

This case study is beautifully structured, highlighting your thoughtful design process. Your role shines through in uncovering pain points and crafting solutions. The visuals and key insights make it engaging and easy to explore further.

Awesome job! Goes to show how attention to detail and a solid strategy can elevate even the smallest interface elements into seamless user experiences. It's exactly the kind of thorough, thoughtful work that distinguishes great UX design.