User Journey Mapping Exercises
Explore hands-on “User Journey Mapping” exercises to sharpen your skills and level up your craft. Want more? Browse all search results
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Service blueprint
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Experience map
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User flow diagram
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Customer journey map
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Empathy map
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Site Map
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Storyboard
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Progress trackers
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User flows
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What are experience maps?
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Mapping the competition
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High-level maps
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“What if?” lane
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Phases
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Jobs to be done
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Specific users, scenarios, and goals
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Create user journeys
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What are user journey maps?
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Hypothesis vs research
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Defining user stages
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Current vs future
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Mapping the customer
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Mapping the business
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Channels
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Low-fidelity vs high-fidelity
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Storyboards
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What is CJM (Customer Journey Mapping)
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Backstage processes
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Emotional journeys
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Main actor
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Stakeholders
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Actions
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Visualizing user journey with scenarios and storyboards
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Acquisition funnel
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Service blueprint
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Integrating feedback loops into the customer journey
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Choosing maps for product development
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User flows and task flows
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Experience map
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Building the business case
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Journey mapping
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Connecting digital and physical touchpoints
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Matching map types to business objectives
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Identifying key touchpoints in the user lifecycle
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Tone mapping
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Cross-functional collaboration in roadmapping
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Implementing the Hook model - trigger and action
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Understanding the basics of customer journey mapping
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When to create customer journey maps
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