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User research
Exercise

User research

Usability report
Exercise

Usability report

User testing
Exercise

User testing

User persona
Exercise

User persona

User interviews
Exercise

User interviews

Usability testing
Exercise

Usability testing

User personas
Exercise

User personas

How many participants do you need?
Exercise

How many participants do you need?

User interviews
Exercise

User interviews

In-depth interviews
Exercise

In-depth interviews

Product opportunity questions
Exercise

Product opportunity questions

Prepare your research questions
Exercise

Prepare your research questions

Topic-specific questions
Exercise

Topic-specific questions

Four seconds of silence
Exercise

Four seconds of silence

Start with broad themes
Exercise

Start with broad themes

Product reaction questions
Exercise

Product reaction questions

Ask about specific moments
Exercise

Ask about specific moments

User introduction questions
Exercise

User introduction questions

Follow-up questions
Exercise

Follow-up questions

Set the stage and build rapport
Exercise

Set the stage and build rapport

Purpose of a discussion guide
Exercise

Purpose of a discussion guide

Don’t go over the allotted time
Exercise

Don’t go over the allotted time

Minimize note-taking during the session
Exercise

Minimize note-taking during the session

Recruitment criteria
Exercise

Recruitment criteria

Using internal staff
Exercise

Using internal staff

Arrange your questions
Exercise

Arrange your questions

Active listening
Exercise

Active listening

Screening participants
Exercise

Screening participants

Ask one question at a time
Exercise

Ask one question at a time

Open-ended questions
Exercise

Open-ended questions

Why organize research findings?
Exercise

Why organize research findings?

Start with easy questions
Exercise

Start with easy questions

Broaden your questions
Exercise

Broaden your questions

Don’t forget follow-up questions
Exercise

Don’t forget follow-up questions

Screener surveys
Exercise

Screener surveys

Getting consent from participants
Exercise

Getting consent from participants

Analyze user behaviors through user interviews
Exercise

Analyze user behaviors through user interviews

Participants with accessibility needs
Exercise

Participants with accessibility needs

Be sure to take consistent notes
Exercise

Be sure to take consistent notes

Test your guide
Exercise

Test your guide

Incentivizing participants
Exercise

Incentivizing participants

Working with a recruiter
Exercise

Working with a recruiter

Follow-up questions
Exercise

Follow-up questions

Body language in user interviews
Exercise

Body language in user interviews

Avoid leading questions
Exercise

Avoid leading questions

Fill in to match research questions
Exercise

Fill in to match research questions

Add notes for introduction and debrief
Exercise

Add notes for introduction and debrief

Brainstorm interview questions
Exercise

Brainstorm interview questions

Stay away from biases
Exercise

Stay away from biases

Encourage users to be vocal
Exercise

Encourage users to be vocal