Digital accessibility

Government digital services must work for everyone. Accessibility isn't optional but a core requirement that shapes every design decision in public services. Canada follows the Standard on Web Accessibility^[1], while the European Union follows accessibility standards named EN 301 549^[2]. In addition to these regional standards, there are also the Web Content Accessibility Guidelines (WCAG)— internationally recognized guidelines that set the foundation for digital accessibility worldwide. These standards provide detailed requirements to ensure digital services are inclusive and accessible to all.

Key accessibility areas include:

• Visual design: Clear contrast, readable fonts, and scalable layouts
• Navigation: Simple menus and consistent page structure
• Content: Plain language and clear headings
• Interactions: Keyboard support and error prevention
• Media: Alternative text and captions for all content

Test accessibility throughout the design process, not just at the end. Use automated tools to check basic requirements, but also test with assistive technologies like screen readers and keyboard navigation.

Include users with different abilities in testing, such as users with visual impairments or those who are unfamiliar with technology. Their feedback often reveals issues that automated tools miss and leads to solutions that work better for everyone, not just those with specific needs.