Provide links to help consistently

Help links serve as essential navigation elements for users who encounter difficulties. These include links to FAQs, documentation, contact forms, knowledge bases, support chats, and other assistance mechanisms. Their consistent and predictable placement is particularly crucial for users with cognitive disabilities, low digital literacy, or those using assistive technologies.

Common placement patterns include:

• Persistent footer links to support resources
• Help sections within the primary navigation
• Utility navigation areas in the header
• Consistent help icons in fixed positions (like bottom-right corners)

Whatever pattern you choose, maintain it across all pages within your product. When users learn where to find help on one page, that same knowledge should apply to all other pages they visit.