Reducing friction for seamless onboarding

An effective onboarding process adapts to user behavior by tracking progress and ensuring that users see relevant content at the right time. For first-time users, it’s essential to deliver onboarding experiences that introduce core features and guide them through essential tasks. Once users have completed onboarding or interacted with key features, continuing to show the same tips and tutorials can become frustrating.

Tracking whether users have completed specific actions or seen certain onboarding content allows the product to adjust the experience dynamically. By tracking interactions — such as whether users have seen a feature tutorial or completed an essential task — the product can adapt.

For example, if users repeatedly dismiss a tooltip, it might be time to stop showing that tip. Similarly, after users have completed onboarding, further onboarding prompts should be hidden to make the experience feel more personalized and less repetitive.

The Airtime app demonstrates thoughtful feature education by including a clear "Don't show me this again" option for its room setup instructions. This simple checkbox respects user preferences and prevents tip fatigue, particularly valuable for returning users who are already familiar with these features.