ReWash

Registration & Onboarding Flow (B2B SaaS)

Goal of the flow

The goal of this flow is to onboard car wash owners (FOPs) into the ReWash platform, verify their contact details, collect essential business information, and prepare the car wash for moderation and activation on the platform.

The flow is intentionally split into clear, manageable steps to reduce cognitive load and increase completion rate.

Step 1. Car Wash Registration (Account creation)

User action:

• Enters email
• Phone number
• Owner’s name
• Password

UX decisions & rationale:

• Registration starts with minimal required data, avoiding early overload.
• Email and phone are collected upfront because they are critical for verification and future communication.
• Step indicator (1–4) sets clear expectations and reduces uncertainty.
• Single primary CTA (“Next”) keeps focus and prevents decision paralysis.

Why this matters:

This step lowers the entry barrier and increases the likelihood that business owners complete the onboarding process.

Step 2. Email Verification (Security & trust)

User action:

• Enters a 6-digit verification code sent to email

UX decisions & rationale:

• Email verification ensures data integrity and account security.
• Time limit + resend option balance security and usability.
• OTP input fields improve readability and reduce input errors.
• “Back” option allows recovery without frustration.

Why this matters:

Verified contact details are essential for a SaaS platform that handles bookings, payments, and business operations.

Step 3. Car Wash Details

User action:

• Enters business-related information:
  • Business name
  • Car wash name
  • Address
  • Description
  • Contact details

UX decisions & rationale:

• Business data is collected after trust is established (account + verification).
• Grouping fields into one focused step supports faster completion.
• This data directly affects how the car wash will appear on the map and in search results, giving the user a clear motivation to fill it accurately.

Why this matters:

This step transforms the user from “registered account” into an active service provider on the platform.

Step 4. Submission & Moderation

System feedback:

• Data is successfully submitted
• User is informed about moderation (up to 24 hours)

UX decisions & rationale:

• Clear confirmation message reduces anxiety after form completion.
• Explicit moderation timeline manages expectations and builds trust.
• Optional next action (“Do you want to add boxes?”) keeps engaged users moving forward without forcing them.

Why this matters:

Transparency about moderation prevents confusion and support requests while maintaining platform quality.

Product Type Conclusion

This flow clearly represents a B2B SaaS onboarding experience, not e-commerce, because:

• The user registers a business
• Gains access to a management system
• Uses the platform continuously to manage bookings and payments

Short version (if you need a compact one)

A multi-step onboarding flow designed to verify car wash owners, collect essential business data, and prepare the service for activation within a B2B SaaS platform.