ReWash

Registration & Onboarding Flow (B2B SaaS)

Goal of the flow

The goal of this flow is to onboard car wash owners (FOPs) into the ReWash platform, verify their contact details, collect essential business information, and prepare the car wash for moderation and activation on the platform.

The flow is intentionally split into clear, manageable steps to reduce cognitive load and increase completion rate.

Step 1. Car Wash Registration (Account creation)

User action:

• Enters email
• Phone number
• Password
• Re-enter password

UX decisions & rationale:

• Registration starts with minimal required data, avoiding early overload.
• Email and phone are collected upfront because they are critical for verification and future communication.
• Step indicator (1–4) sets clear expectations and reduces uncertainty.
• Single primary CTA (“Next”) keeps focus and prevents decision paralysis.

Why this matters:

This step lowers the entry barrier and increases the likelihood that business owners complete the onboarding process.

Car Wash Registration — Error State

This screen demonstrates the validation error state during the first step of the car wash registration process.

Context

The error appears when the user attempts to proceed without filling in all required fields.

Step 2. Email Verification (Security & trust)

User action:

• Enters a 6-digit verification code sent to email

UX decisions & rationale:

• Email verification ensures data integrity and account security.
• Time limit + resend option balance security and usability.
• OTP input fields improve readability and reduce input errors.
• “Back” option allows recovery without frustration.

Why this matters:

Verified contact details are essential for a SaaS platform that handles bookings, payments, and business operations.

Step 3. Car Wash Details

User action:

• Enters business-related information:
  • Full name
  • Car wash name
  • Address
  • Role of user in the company
  • Number of boxes

UX decisions & rationale:

• Business data is collected after trust is established (account + verification).
• Grouping fields into one focused step supports faster completion.
• This data directly affects how the car wash will appear on the map and in search results, giving the user a clear motivation to fill it accurately.

Why this matters:

This step transforms the user from “registered account” into an active service provider on the platform.

Step 4. Application Submission & Review

System feedback

• The application is successfully submitted for review
• The user is informed that the verification process may take up to 24 hours
• The system notifies the user that a ReWash specialist may contact them if additional details are required

UX decisions & rationale

• Using “Application submitted” instead of “Registration completed” avoids false expectations about immediate activation.
• A clear review timeline helps manage user expectations and reduces post-submission anxiety.
• Informing about possible contact builds trust and transparency in the moderation process.
• An optional next step (“Would you like to set up wash boxes now?”) allows proactive users to continue onboarding, while others can safely pause without pressure.

Why this matters

Clear communication about the application review process prevents confusion, reduces unnecessary support requests, and reinforces the platform’s credibility while maintaining service quality.

Product Type Conclusion

This flow clearly represents a B2B SaaS onboarding experience, not e-commerce, because:

• The user registers a business
• Gains access to a management system
• Uses the platform continuously to manage bookings and payments

Short version (if you need a compact one)

A multi-step onboarding flow designed to verify car wash owners, collect essential business data, and prepare the service for activation within a B2B SaaS platform.