CJM for Co-Working Space - WeWork
This project presents a customer journey map for WeWork, created to understand the end-to-end experience of a remote professional using a co-working space. The goal is to identify key pain points, user needs, and opportunity areas across both digital and physical touchpoints, and propose data-driven solutions to improve usability, onboarding, and long-term member satisfaction.
Tools used
From brief
Topics
Share
Reviews
1 review
Love this, Rayhan. The customer journey map is clear and easy to follow. I really like that you’re thinking about how to speed up the booking process for returning customers and introducing loyalty rewards.
A couple of thoughts I had:
- You mentioned users are looking for quiet spaces, so adding a filter for specific amenities could make that search much easier.
- I’d be curious to understand Arif’s behaviour a bit more. You mention he’s remote, but does he have a consistent home base, or does he enjoy exploring different offices? Those two journeys may look a bit different.
- It could also be helpful to allow users to favourite workspaces or compare two offices side by side before booking.
Overall, really solid work. Great job 👏
5 Claps
Average 5.0 by 1 person
You might also like
Project
edX Sign-Up Page Redesign
OverviewThis project focused on improving the accessibility and user experience of the edX sign-up page. The original design had usability a
Project
Beautify Login page WCAG principles
This accessible signup form design follows WCAG principles by ensuring the interface is perceivable, operable, understandable, and robust fo
Project
Design Prioritization Workshop
A structured session to evaluate product ideas, prioritize high-impact features, and define a clear implementation plan.
Project
Sanyahawa - Personal Portifolio_login page
Used Figma in this design as my core tool. Iconify brilliant place to get icons and vector for the designs and a little twich to my image l
Project
eWallet App Development Project
✨ Experience the future of digital payments with our innovative eWallet App design! Our concept combines powerful fintech capabilities with
Editors’ Choice
Project
Uxcel Halloween Icon Pack
🎃 Introducing the Uxcel Halloween Icon Pack! 🎃 This custom Halloween-themed icon set was created to enhance the seasonal user experience o
User Research Courses
Course
Ethical & Responsible Product Design
Learn to build products that respect users, society, and the planet while driving sustainable business growth
Course
Introduction to Product Management
Learn how to turn nascent ideas into successful products using proven product management frameworks, clear processes, practical strategies, and best practices.
Course
The Product Development Lifecycle & Methodologies
Learn the full product development lifecycle: from validating ideas and defining strategy to designing MVPs, testing with users, and launching products that hold up over time.