Customer Journey Map for Upflex

Project Info

Company: Upflex

Company Intro: Upflex provides hybrid workspace solutions, offering access to a global network of flexible workspaces for businesses and remote workers. Their services help reduce real estate costs, promote sustainability, and enhance employee flexibility with subscription-based and pay-per-use options.

Competitor Analysis

SWOT analysis for WeWork, Workbar and CO+HOOTS

Persona

Name: Hybrid Hilary

Age: 38

Job: Product Manager

Biography: Hilary is a product manager at a tech startup. She balances a demanding job with her passion for sustainability. She frequently uses coworking spaces to work remotely.

Pain Points Overview

Users face issues with workspace availability, booking system glitches, high costs for premium spaces, and occasional lack of customer support, leading to frustration and decreased satisfaction.

Opportunities Overview

Enhance search filters, streamline booking processes, provide detailed commute information, maintain high workspace standards, and incentivize user feedback to improve service quality and user experience.