Customer Journey Map for a co-working space that provides an offsite workplace

Overall, this is a very polished and structured UX case study. It communicates professionalism, but risks coming off as too “report-like.” By weaving in more of your process, personality, and design decision-making, it’ll feel like your story rather than a generic consultancy deck. What I'd add: I'd emphasize on 2–3 Killer Insights: Instead of showing everything, guide the reader’s eye to what mattered most. Probably, Show Personality: Even in a polished case study, inject your perspective — what you learned, what surprised you...

Valeriia, this is a very thorough journey map — structured and clear. To make it even stronger, I’d highlight just a couple of key insights and add more of your own perspective so it feels less like a report and more like your design story. Great work!