Customer Journey Mapping for Co-Working Service: NextSpace

As someone who's been working for co-working space, I find this very thorough and considerate CJM. It is well-structured and aligns with modern UX design standards, offering a clear and organized outline of the customer experience with a user-centric approach that incorporates user actions, thoughts, and feelings. Although, while the emojis give a quick sense of the user's feelings, expanding on the emotional journey with more qualitative data could provide deeper insights. It identifies potential pain points and offers practical and valuable solutions, particularly what I liked how you presented Simplification of Online Information - This is a practical solution that leverages technology to aid decision-making. and Upgrade of Wi-Fi Infrastructure - fast Wi-Fi is critical for a co-working space. This directly enhances daily user interaction and satisfaction. Good job!

This Customer Journey Map is fantastic. It provides a clear perspective on the user journey, highlighting the challenges and needs they encounter. Including a persona helps to empathize with their journey even better. Well done!

The only thing missing, which could elevate your work further, is a more relevant cover image. Using the provided templates can really make your presentation stand out.