Customer Experience (CX) Lessons
Explore bite-sized “Customer Experience (CX)” lessons designed to build real skills in just 5 minutes a day. Want more? Browse all search results
Lesson
14 Design Dark Patterns You’ll Want to Avoid
Decode the 14 design dark patterns that you must steer clear of to maintain ethical and user-friendly design practices
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Customer Journey Mapping
Step into the shoes of customers and see the entire service process, touchpoints, and interactions in a clear and structured manner
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Customer Satisfaction Measurement
Explore the key metrics and methodologies needed to measure and analyze customer satisfaction effectively
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Types of Journey Maps
Master different journey mapping formats to visualize and improve every aspect of user experience
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What is Journey Mapping?
Build a solid foundation in understanding what journey mapping is and how it captures customer experiences over time
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R = Revamp
Discover how to transform customer insights into targeted improvements that enhance experiences at every touchpoint
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Basic Journey Mapping and Service Blueprinting
Create comprehensive visualizations of citizen experiences and government service delivery using journey maps and service blueprints
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I = Inputs
Learn how to transform raw customer data into actionable journey insights that drive product improvements
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Why Journey Mapping Matters
Learn the true value of transforming customer insights into actionable customer journey maps