HelpHub Settings Page

HelpHub is a help desk app, in which you can create tickets and live chat with agents to solve your technical issues as quickly as possible.

Research: When designing the settings page for HelpHub, I first researched a bit into other help desk applications and created a benchmark. The main problem I identified was the lack of user-friendly design in most technical apps. Therefore, I wanted the settings page to be as clear and visually appealing as possible.

Design choices: Help desk apps can become very complex overtime, with new features and privacy settings. So I wanted to make sure that users had no trouble navigating through the settings of the app.

1. Added a search bar to make sure users can navigate directly to the setting they want.
2. Divided settings into sections, to make sure each subpage is categorized with other relevant subpages.
3. Made sure the subpages are in an order of importance, by what the users would use most.
4. Used icons for easy recognition, and fast scannability of the page.
5. Paid attention to accessibility standards when picking text sizes and button colors.
6. Designed a dark mode of the app, for better viewing in darker locations.

I hope you enjoy my project! Would appreciate any feedback to help me grow as a designer :)