CJM - Customer Journey Map Project
My recommendations:
- Personalized Touch: Tailor marketing, onboarding, and communication based on user profiles.
- Frictionless Experience: Simplify website navigation, membership comparisons, and booking processes.
- Community Building: Facilitate networking events, mentorship programs, and online communication channels.
- Tech-Powered Collaboration: Enhance Wi-Fi performance, offer mobile device assistance, and implement smart meeting room booking tools.
- Feedback Focus: Create easy feedback channels, actively address concerns, and showcase improvements based on member input.
From brief
Topics
Share
Reviews
3 reviews
This is a fantastic Customer Journey Map, Fedir! Well done!
You've conducted thorough research and successfully captured all the necessary data to create a comprehensive overview. The recommendations you've made directly address the problems uncovered during your analysis. Additionally, the presentation of your work is visually accessible and easy to scan. Kudos to you!
Hello Fedir, excellent work on this customer journey map! The map is comprehensive and well-structured, clearly showing touchpoints and user emotions throughout the journey. Your recommendations are strategic and actionable, addressing key areas like personalization, frictionless experience, and community building. Great job!
Great job !
21 Claps
Average 4.2 by 5 people
You might also like
Project
Wireframing for Video Streaming Service
Research & assumptions(based on typical streaming user research patterns and product heuristics) Users are more likely to provide reliable f
Project
Settings Mobile Page
Design this setting with bring some decision like Grouping same information with rectangle Provide information about support app in setting
Project
Flash: AI Study Companion⚡
This is my public share of Flash, the Quizlet-inspired mobile app that uses AI to turn pasted text into flashcards, glossaries, spaced-repet
Project
LinkOn Profile Page
Try to revamp linkedin design with new UI and UX and this is the result. Any feedback is important to improve myself, thanks!
Project
Financial mobile app
A financial mobile app is a smartphone application that helps with managing money, including budgeting, banking, investing, and mobile payme
Project
Owlyread-Reading app
Owly Reads is a cozy reading app that helps readers stay consistent, explore books visually and audibly, and share their reading playlists.
User Research Courses
Course
Introduction to Product Management
Learn how to turn nascent ideas into successful products using proven product management frameworks, clear processes, practical strategies, and best practices.
Course
The Product Development Lifecycle & Methodologies
Master the complete product development lifecycle and learn how to validate ideas, design MVPs, test prototypes, and build user-centered products with proven methods and strategies.
Course
Building Agile Teams
Learn agile mindsets and practices to build collaborative product and UX teams that efficiently deliver high-quality designs, solutions, and exceptional value.