CJM - Customer Journey Map Project
My recommendations:
- Personalized Touch: Tailor marketing, onboarding, and communication based on user profiles.
- Frictionless Experience: Simplify website navigation, membership comparisons, and booking processes.
- Community Building: Facilitate networking events, mentorship programs, and online communication channels.
- Tech-Powered Collaboration: Enhance Wi-Fi performance, offer mobile device assistance, and implement smart meeting room booking tools.
- Feedback Focus: Create easy feedback channels, actively address concerns, and showcase improvements based on member input.
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This is a fantastic Customer Journey Map, Fedir! Well done!
You've conducted thorough research and successfully captured all the necessary data to create a comprehensive overview. The recommendations you've made directly address the problems uncovered during your analysis. Additionally, the presentation of your work is visually accessible and easy to scan. Kudos to you!
Hello Fedir, excellent work on this customer journey map! The map is comprehensive and well-structured, clearly showing touchpoints and user emotions throughout the journey. Your recommendations are strategic and actionable, addressing key areas like personalization, frictionless experience, and community building. Great job!
Great job !
21 Claps
Average 4.2 by 5 people
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