Empathy Maps Lessons

Find out what exactly UX designers are expected to create and deliver

Learn how to create empathy maps by capturing user perspectives, goals, influences, and feelings in order to develop a more empathetic and user-centered design approach

Explore activities that can help generate a wide range of ideas and solutions

Understand how users conceptualize AI systems and why these mental models drive adoption and trust.

Master different journey mapping formats to visualize and improve every aspect of user experience

Build a solid foundation in understanding what journey mapping is and how it captures customer experiences over time

Learn how to transform raw customer data into visual stories that drive product decisions and team alignment

Uncover hidden opportunities by analyzing friction points and emotional peaks in customer experiences

Learn to map customer experiences through strategic layers that reveal actions, emotions, and opportunities

Transform user insights into actionable personas that drive product decisions forward with ChatGPT

Define who your product is for by segmenting markets and creating clear customer personas.