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Intro to Information Architecture Lesson
Lesson

Intro to Information Architecture

Learn what goes into making content findable and intuitive for users
Designing for Anxiety Lesson
Lesson

Designing for Anxiety

Discover techniques to reduce stress, confusion, uncertainty, and the lack of control that contribute to users' anxiety
Behaviorism in Gamification Lesson
Lesson

Behaviorism in Gamification

Understand what makes gamification effective and how to leverage it to create positive user behavior
Segmentation and Churn Prevention Strategies Lesson
Lesson

Segmentation and Churn Prevention Strategies

Learn how to use customer segmentation to deliver tailored retention strategies that reduce churn and increase customer loyalty.
The Anatomy of Fun Lesson
Lesson

The Anatomy of Fun

Discover how different types of fun can transform tasks and boost engagement in gamified experiences
Psychological Theories Behind Gamification Lesson
Lesson

Psychological Theories Behind Gamification

Explore the learning theories behind gamification and discover how to apply them to create engaging user experiences
The Nature of Motivation in Gamification Lesson
Lesson

The Nature of Motivation in Gamification

Understand what drives users to engage and how to harness those motivations effectively
Mental Models of AI Lesson
Lesson

Mental Models of AI

Understand how users conceptualize AI systems and why these mental models drive adoption and trust.
Customer Journey Mapping for Churn Prevention Lesson
Lesson

Customer Journey Mapping for Churn Prevention

Explore how to map user touchpoints within customer journey maps (CJM) to identify and prevent churn risks.
Influence Through Data Lesson
Lesson

Influence Through Data

Simplify organizational decision-making by leveraging metrics that tell compelling stories and drive alignment