Communication timing

When sharing public service information, timing affects how well messages reach and help different community members. Good timing means sharing updates when people are most likely to notice, understand, and act on them.

Morning commuters might check transit updates on phones, while families often review school program changes in evening hours. Some community members prefer weekly printed updates, while others need real-time digital alerts for urgent changes.

Effective timing strategies consider both urgency and access patterns. Immediate updates work for service disruptions, while program changes need advance notice so people can plan. Most importantly, critical information should be available through multiple channels at different times to ensure no one misses important updates.

Consider timing factors like:

• Daily routines of different community groups
• Advance notice needed for service changes
• Follow-up reminders for important deadlines
• Regular check-ins for ongoing programs